About the Role
Are you passionate about training, systems, and aviation? Draken Europe is seeking a dynamic Trainer & Support Specialist to join our Aerotrac Support & Training Team. You’ll play a pivotal role in delivering high-quality ERP training across our organisation, supporting key business functions including Engineering, Logistics, Procurement, and Finance.
This is a hands-on role where you’ll develop and deliver engaging training programmes, provide expert user support, and help shape the future of Aerotrac use across Draken Europe.
Key Responsibilities
- Design, develop, and deliver a comprehensive Aerotrac ERP training programme.
- Provide in-person training at our Bournemouth HQ and other UK/international sites.
- Act as a key point of contact for Aerotrac user support and troubleshooting.
- Collaborate with the Change Lead Group to align training with evolving business processes.
- Maintain training standards and continuously improve training effectiveness.
- Represent Draken in monthly meetings with the Aerotrac software developer (Tracware).
- Deputise for the Aerotrac Support Lead when required.
What You’ll Bring
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Essential:
- Train the Trainer qualification.
- Strong understanding of ERP systems and engineering practices.
- Excellent communication and presentation skills.
- Ability to deliver complex topics in an engaging and accessible way.
- Willingness to travel internationally.
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Desirable:
- Experience with Aerotrac ERP.
- Knowledge of UK CAA and EASA aviation regulatory frameworks.
What Success Looks Like
- A bespoke, effective training programme rolled out across multiple sites.
- High levels of user engagement and satisfaction with Aerotrac training and support.
- A growing internal reputation as a go-to expert for Aerotrac troubleshooting.
- Strong collaboration with internal teams and external software developers.
Why Join Us?
At Draken Europe, you’ll be part of a forward-thinking team that supports critical aviation operations. You’ll have the opportunity to make a real impact, grow your expertise, and work in a collaborative, supportive environment.